Customer Support Policy

Support hours of operation and step-by-step instructions

Hours of Operation:

Mon-Fri, 8am-5pm (Pacific Time), excluding national holidays.

Scheduled Maintenance:

Scheduled maintenance may occur between 7pm-4am (Pacific Time), during weekends and holidays or with 24 hour notice.

How to Get Software Support for zHealth Basic, Advanced or Standard plan:

• Step 1: Visit the zHealth Help Center to access how-to articles, video tutorials, feature guides, FAQs, and more.
• Step 2: If you cannot find your answer in the zHealth Help Center, choose one of the following options to contact zHealth Customer Support:
  • Email your questions at support@zhealthEHR.com
  • Call your account manager directly (if you have their contact information)
  • Call 1-800-939-0319

How to Get Support For zHealth Billing Services:

• Step 1: If you have your account manager's direct contact information, please contact them directly.
• Step 2: If you do not have your account manager's direct contact information, call the zHealth Billing Service customer service line at 800-939-0319.